What To Do Before Calling A Hard Drive Rescue Service

By Matt Brennan

While we are called by our clients and those looking for a hard drive rescue service after the drive crashes, there are some important things to do before you get on the phone.

The technicians at WeRecoverData.com will be able to analyze and evaluate your drive and determine the most efficient and cost-effective way to recover the data once we receive your drive. However, before we do anything and before you do anything else, here are some important things to do immediately when you have a hard drive failure.

Ideally, and this is a very critical point, take these steps as soon as there are any issues with the hard drive. Crashes on startup, grinding noises when the hard drive is running, strange messages or files disappearing or being randomly renamed are the most common signs you may soon need our hard drive rescue service.

Shut Down the Computer or Disconnect the Drive

It is important to prevent further loss of data with internal hard drives to immediately shut down the computer and stop using it at all. The system will continually try to read and write to the drive, which may include writing over files that you want to recover.

For external hard drives, disconnect them from the computer and do not use the drive until you talk to our experts.

Avoid Running Utilities

While it may be tempting to try to do a scan, defrag or use a downloadable “fix” for the hard drive, these can just make the hard drive rescue service more complicated. Unless you understand the reason for the problem, such as a formatting error or other type of software-based issue, don’t use the utility programs.

When in doubt, call our experts at 1-866-400- DATA in the US and Canada or +1-212-594-5946 for those outside of North America. We can provide you with information specific to your hard drive problem.