Data Recovery FAQs

Fees

What are the fees to recover data?

Our data recovery fee depends on media type, amount of data and the physical condition of the media. If we cannot recover your data there will not be a recovery charge. We handle any type of complexity therefore our prices may significantly vary from case to case. Beware of companies that will get you in the door and charge you regardless of whether or not they can recover any data. We hear of many bad experiences from customers that used other companies on a daily basis. Please contact us to discuss the flexible payment options we offer.* In the event that a recovery has been previously attempted on your media, a fee for the diagnostic may be applicable. Please remember that the first chance at a recovery is your BEST chance at a recovery, so send your critical data to the professionals at WeRecoverData.com!

If my drive has been opened is there a diagnostic fee?

A diagnostic fee will be applicable to drives in which the seals have been broken or cracked.

Time

What is the turnaround time for the recovery process?

Usually the evaluation is done within 8-24 hours and most of the recoveries are done within a day or two. We do offer an expedited and a 24/7 emergency evaluation and recovery options- please contact us regarding these options. See more here: Emergency Data Recovery Service

Our Ability

I’ve been told that my data cannot be recovered; do I still have a hope?

We`ve received cases from other companies who claim that the data is lost forever and we`ve recovered it. Our unique approach, expertise and technology allow us to recover cases with a better success rate than any other company. If there is a special need to develop the technology to recover the data, we have the ability to do so. If no one did it before, it doesn’t mean it cannot be done! See more here: Custom Data Recovery Solutions

My hard drive is making clicking noises, can the data still be recovered?

If the hard drive is making sounds it has never made before, stop your work immediately; keeping it on or force reading it may cause more damage. Call, bring it in or ship it to us. We can still help you recover the data.

Is it possible to recover data from a hard drive that was accidentally formatted?

Yes, definitely, we can recover data from a hard drive that was formatted, erased and even repartitioned!

Can you recover a file that was deleted accidentally?

In many cases we can. We would need to know one of the following: the type of file, the name of the file and when you accidentally deleted it.

My external hard drive is asking to be initialized or formatted. I need some of the files on it. Should I use some utility to try and fix this myself?

If the data is critical, we don’t suggest running any utilities on it. We’d rather have you bring the drive in for a professional data recovery engineer to examine it. Be aware – utilities are never guaranteed, and can often cause more harm than good.

My computer was in a fire, have I lost my data?

Not necessarily. We have recovered data from fire or flood damaged media in the past.

Our RAID failed, we re-striped/re-initialized the RAID array, formatted the array and copied data back to it. Is there a chance of recovering the data before the re-striping/re-initialization?

We can possibly recover the data in these cases. It will depend on the RAID controller’s functionality and how much data was copied to the array. We have done this before. See more: RAID Data Recovery

What is your success rate?

We recovered cases where many other including other “world leaders” data recovery providers failed to recover. We have a proof of that; we can email that to you, simply call us and request proof. We do not publish the success rate in order not mislead our customers due to false claims made by other small data recovery providers. We know that if its technically possible, we will recover it. If we cant recover it, no one can.

Process

After your free diagnosis of my hard drive’s recoverability, can I decide not to pursue the recovery? The data on my hard drive is important, but only to a certain extent and I don’t want to spend too much on it if I can.

Yes, the evaluation is free with no obligation. if the cost is too high you can decide not to pursue the recovery. Please contact us to discuss the flexible payment options we offer.