The Time it takes to recover data
Time is money.
We understand that time can be very crucial for our clients, especially when its involved a business downtime.
Our company, within all its departments and service chain, from the shipping the receiving, to the lab and engineers, to customer service, all are aware of the importance of the time factor.
We designed a custom database to measure and monitor all the aspects and phases of time within our company and the recovery process.
When we quote a case, we estimate how long a recovery will take, our quote will not change if it takes longer (which rarely it is) – therefore its in our best interest to complete the recovery on time and/or exceed the client expectation to recover their data sooner than later.
In many mission time critical cases, clients choosing our 24/7 around the clock recovery, that service level will include a dedicated team working on the case around the clock.
In addition to our awareness and time monitoring tools, our R&D departments developed recovery tools with time aspect in mind. For example, we developed a remote recovery OS image, where the client can download and create a bootable USB drive, in many cases, the media doesn’t have to be brought or shipped in to us and the whole recovery can be done remotely. Our recovery tools are designed to focus on the client critical files, instead of wasting valuable time on recovering what the client does not need.
Time related FAQs:
- How long will take to receive my data back?
- Once the recovery is done, we can put all the data on a secure FTP site for immediate download. We can also prepare the data on a drive and ship it back to the client on regular ground service or overnight. We can focus on the client files priority and make those available first.
- How long an evaluation take?
- Generally 8-24 hours or a business day, and we can always expedite it with an additional cost.
- How long is the recovery process takes?
- These are our general service options:
- In-lab standard recovery (Usually 3-5 business days
- In-lab priority recovery (Usually 1-3 business days)
- In-lab priority weekend recovery (Usually 1-3 days)
- In-lab emergency recovery (24/7 around the clock recovery)
- On-site recovery (On clients premises)
- Remote (24/7/365 around the clock recovery)
- These are our general service options:
As we our a client focused company, the time can change from one case to another based on the type of problem, media size and work involved.
Please contact us and speak to an expert to discuss your specific case. We are standing by. 24/7.
