Data Recovery Case Studies
RAID Recovery – Vidipax
In the middle of changing an office domain, the main file server at Vidipax went down, evidently a physically damaged RAID. Workers at Vidipax then discovered that the tape backup had not been functioning properly; about 5 months of work was gone. One of the things the server drive array had contained was a huge database for their biggest client, the Coca-Cola Company, and it was almost time to deliver to them. If the data could not be recovered, Vidipax would almost certainly go out of business.
(The Coca-Cola Company) 
, and it was almost time to deliver it to them. If the data was lost, Vidipax would almost certainly go out of business.
Vidipax called us, we worked on it and recovered all the lost data.
” All our data is fully restored, and we’re back to normal. Thanks so much for saving our business!”
Simon Hinkler
VidiPax
NYC
RAID Recovery – TBRC
The project manager of TBRC brought us hard drives from a Dell server after a power outage.
A Linux operation system was originally installed on that server with an EXT2 file system on a RAID array.
Our engineers examined the array and determined that there was a physical corruption, most likely caused by the power outage.
After the customer approved the price quoted, we started the recovery and successfully recovered 100% of the RAID data.
Jeff Wallman
TBRC
www.tbrc.org
For reference call us to get the contact information.
Snap Server – Adaptec
An Adaptec snap server being used as a NAS (Network Attached data Storage) unit for one ofForbes.com’s departments was sent to us after the one of the drives failed.
The server consisted of 4 drives of 250GB each. After getting notice that one of the drives failed Forbe’s IT department called Adaptec-Snap Server Tech Support for help. Adaptec said they would ship a replacement drive overnight. Forbe’s IT department received the replacement drive, and replaced it with the failed one; during the process of rebuilding the RAID 5. Unfortunately, a second hard drive failed.
Forbe’s IT department talked to Adaptec Tech Support but they couldn’t help them get the data back. Eventually they concluded that the data was lost. Forbes contacted us and we advised them to only bring the drives. As this was a high priority case, Forbes asked to have the recovery expedited.
After a quick evaluation that took about 2 hours, we determined that a recovery was possible. It was decided to move forward and complete the recovery.
After the completion of the recovery, Forbes received a file list of the recovered data. After receiving approval from Forbes that we had successfully recovered their critical data, we began the data prep process.
Forbes.com has since registered as a corporate partner of ours to get a better response in case of another future data loss situation.
Allan Lee
Forbes.com
