Introduction
A small business located in Martinsville, Virginia, experienced a critical data loss when a virtual machine (VM) failure resulted in the loss of critical files. The DELL XtremIO X2 SAN device, with a capacity of 90 TB, was affected. The client, initially reporting a loss of 217 GB of essential data, urgently needed assistance and turned to WeRecoverData for help after VMware was unable to provide a solution.
Problem Description
The client’s DELL XtremIO X2 SAN device was integral to their IT infrastructure, storing critical virtual drives used for daily operations. A failure occurred during a VM restoration process from Veeam, leading to the loss of the VMDK files for the data volume. This incident caused significant disruption, threatening the client’s business continuity and access to critical documents, spreadsheets, scanned files, videos, and pictures.
Initial Assessment
WeRecoverData received the case with an immediate level of urgency. Upon initial assessment, the team of specialists quickly confirmed the extent of the damage and identified the challenges posed by the VM failure and loss of VMDK files. A detailed recovery plan was devised, tailored to the specific architecture of the DELL XtremIO X2 and the client’s recovery needs.
Recovery Process
WeRecoverData implemented a multi-step recovery process to address the complex data loss situation:
- Rebuilding RAID Configuration: The first step was to reconstruct the RAID configuration of the DELL XtremIO X2. This process was vital to reestablish the foundational structure needed for data recovery.
- Volume and Virtual Drive Restoration: The team meticulously worked on restoring the affected volumes and virtual drives. Using advanced recovery techniques, they navigated the SAN’s file system to locate and reconstruct the lost VMDK files and associated data.
- Data Extraction and Verification: The specialists used sophisticated software tools to extract and validate the data, ensuring its integrity and usability. Rigorous checks were performed throughout the process to verify the completeness and accuracy of the recovered data.
Outcome
The recovery operation was a resounding success. WeRecoverData managed to recover a substantial 217 GB of data. This successful recovery allowed the client to resume normal operations without any data loss, highlighting WeRecoverData’s proficiency in handling complex SAN recovery cases, especially those involving VM failures.
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